Making decisions for your food enterprise

This resource has been developed from the second event “Making Informed Decisions” of the monthly webinar series: Like Peeling an Onion that explores the layers of community food enterprises.
It looks at how to make informed decisions for your business with decision-making approaches and insights from community food enterprises.

making informed decisions webinar

Event Two Insights – 

A big thank you to Amelia Bright of Prom Coast Food Collective & Miranda Sharp of Melbourne Farmers Markets who shared valuable insights into their operations.

Prom Coast Collective – 


  • Farmer-led partnership established 2017
  • Use the Open Food Network platform as a hub shopfront
  • Able to set up the shopfront quickly and without capital
  • 20 – 30 farmers now involved in PCFC and all manage their own stock and prices through Open Food Network shopfront
  • Amelia and Sally dedicated a lot of time to training / upskilling other farmers to use the platform, now its all routine and working smoothly for all involved
  • 2018 started doing metropolitan order drops which doubled the sales figures of PCFC
  • February 2020 started doing home deliveries. This was prior to Covid-lockdown so they were able to manage with a huge increase in orders during the lockdown


  • Wix for Emailing customers > have a strong open rate of 75%, send out between 3- 5 emails per order cycle
  • Routific used to decide most efficient delivery route and notify customers once their order has been delivered.
  • Slack for internally communicating with the PCFC farmers to send weekly order reports and packing lists
  • Facebook to communicate to shoppers. PCFC are finding it increasingly challenging to get as much traction on posts organically as previously (see this article as to why). Have found more PCFC orders come through if a PCFC farmer shares/promotes through their networks.
  • Reports in Open Food Network platform. See how PCFC use the reports here.
Melbourne Farmers Markets – Melbourne, Victoria


 Notes from group discussion:

    • Increasing emphasis on pre-sold produce across farmers’ markets and food enterprises found by webinar participants to reduce risk and increase certainty for producers.
    • Some decisions not necessarily all data-driven particularly when it involves building strong relationships with customers / producers.
    • PCFC and MFM have found gut-feel / experiential data decisions are informed by intimate knowledge and experience.
    • PCFC able to continue making decisions based on experiential data as they don’t have significant capital and therefore risk involved.
    • What is the percentage of wages for a food enterprise that is sustainable? EdiGrocer are at 20% and Amber Creek Farm are at 25% > discussion that 30% is what makes it viable.
    • Webinar participants have found good responses to SMS mailing lists with text message reminders but noted it can be costly.
    • Webinar participants noted certain points of their transactions that they pass the responsibility and onus to the customer (i.e. PCFC don’t use insulated packaging for varying reasons which also ensures customers are more diligent with correctly storing/refrigerating their delivery goods, EdiGrocer only offer certain days for delivery based on customer location).
    • Facebook moving towards paid reach rather than organic reach. Here is an article on how to increase your organic reach on Facebook.
    • Webinar participant has found this resource helpful Australian Horticulture Statistics Handbook 2019/20 for information on the ‘top veggies’ people buy, where grown and how much people purchase.

Further Resources

Decision Making Tools: Marketing Analytics: Online Guides:

View other resources from series:

Logistics for Food Enterprises

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