Open Food Network is community supported software. We exist to support community food enterprises, and we are a not-for-profit organisation working to build a better food system. Our community members are our partners in this work.
All pricing packages include free use if your platform turnover is $500 or less per month.
Starting out – Free to use
The starting out option allows you to try the Open Food Network software and use it for a small amount of sales to see if it works for you. If you have a month where you have less than $500 turnover through the Open Food Network (no matter how long you’ve been using the platform) you don’t have to pay. If your turnover is more than $500 a month through the Open Food Network, you will be moved on to community membership pricing.
If you have a turnover higher than $500 per month you will be charged a minimum of 2%. We have additional pricing options that we would encourage you to consider.
The Open Food Ecosystem offers enterprises a range of tools to automate and streamline managing your enterprise on the Open Food Network, from automatically adding your customers to Mailchimp, to automating the creation of shopper invoices in Xero.
Community member – 2% of turnover
For shopfronts with turnover of more than $500 a month it costs a minimum of 2% of turnover to use the platform.
Solidarity partner – 3% of turnover
For those keen to collaborate on growing a new food system, you can opt to pay 3% of turnover to use the platform. If you are an established enterprise with paid staff we encourage you to select this package to invest in the platform and our services.
Solidarity partners can also receive additional support from Open Food Network through integrations to help automate your shop administration – check out the Open Food Ecosystem integrations to see what is available to you as a Solidarity partner.
We recognise that to achieve equality in Australia, we need models that address inequality. That’s why the platform is free to use for enterprises owned by Indigenous Australians, or not-for-profits where more than 50% of the leadership team is Indigenous. Let us know by email if this applies to your enterprise.
What do you get?
With all pricing packages you get:
- Access to the Open Food Network software platform to support your community food enterprise.
- Access to our customer support to help you navigate new features, challenges you’re having, and to respond to requests for additional features.
- Access to new features as they are developed.
The starting out option allows you to try setting up the Open Food Network software and use it for a small amount of sales, to see if it works for you. If you have a month where you have less than $500 turnover through the Open Food Network (no matter how long you’ve been using the platform) you don’t have to pay. If your turnover is more than $500 of produce a month through the Open Food Network, you will be moved on to the community membership pricing.
With the community membership option, you are helping us keep the lights on for Open Food Network Australia by contributing to the cost of running servers, platform maintenance, and customer support. We will also list you on our community members page, which recognises those members contributing to our work.
We see the solidarity partnership option as our equivalent of a CSA. You are investing in the new features that keep improving the Open Food Network, and strengthening the community that is working together to transform the food system. You’re with us not just because you want to use good software, but because you’re part of a movement that’s helping each other improve and making it easier for others to replicate what we do. Solidarity Partners also receive two free integrations from the Open Food Ecosystem as part of their contribution,
Together, we’re building a food system that is fair, ethical and sustainable. We will also list you on our community members page as a solidarity partner, in recognition of your partnership in building a new community food enterprise.
Our pricing structure reflects that we want you to be able to use Open Food Network even if you’re a small enterprise, and that we believe we shouldn’t succeed unless we’re helping you succeed. We also know that many enterprises choose Open Food Network not only because it’s great software, but because they want to be working in solidarity with us as part of a movement building a new food system, so we’ve included that option within our pricing.
If you’re leaning towards a solidarity partnership and you’re just starting out on the Open Food Network we really appreciate you choosing 3% for your set-up period, as it’s a resource-intensive time for us!
You can pass this cost on to your customers by adding a fee, just make sure that you’re calculating that fee correctly as we charge a percentage of total turnover. This means to cover your percentage-calculated price you will need to charge slightly more than that flat percentage. For example, if you sell $1000 of produce, and charge your customers a 3% fee (totalling $30) we will calculate your pricing on a turnover of $1030, which would be $30.90.
Please note that if you are selling through a hub, the hub will pay the fee and not the producer; whoever receives the money from the sales will be charged.
How are these prices set?
You can read more about how we determined this pricing model in consultation with our community.
When you sign up to use the Open Food Network platform, we will ask you to nominate which membership you would like.
Charging this much for our software will not cover the costs of operating Open Food Network Australia. We continue to subsidise our software through a variety of other channels, including our consultancy work, grants, and philanthropy. But because we are part of a global Open Food Network, every dollar we raise goes a very long way! By pooling resources and working as a global network with each country contributing, we are able to develop more new features and improvements than we ever could if we tried to work alone – we hope that you feel part of this network too, and recognise the value of collaborating with us and with other community food enterprises to build a new food system.
Can we help?
Have an idea, a project or a question? Want help using the Open Food Network software? Get in touch and find out how we can help you with it.
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Open Food Network acknowledges the Aboriginal and Torres Strait Islander peoples on the unceded lands and waters across Australia. We pay our respects to Elders, past and present, honouring their rich cultures, traditions and custodianship that nourish communities and regenerate landscapes.
Open Food Network supports the Uluru Statement from the Heart and advocates for a ‘yes’ vote in the upcoming referendum on a First Nations Voice to Parliament. We are committed to listening, learning and standing with Aboriginal and Torres Strait Islander peoples as we strive to transform food systems.