Software User Support
Software User Guide
You can access our Software User Guide for all of the basic set-up instructions, and it can help with how to start using more advanced features. The guide has a search function to get to what you need, or you can work your way through it.
If you can’t find something in the guide that you think should be there, let us know so that we can add it in for future users.
We have a range of demonstration videos on our YouTube channel. Some of these are made by our international Open Food Network partners, so may refer to pricing that doesn’t apply here in Australia or may show different currencies or weights and measures, but the information on how to use the software should be the same.
If neither of those resources has answered your question, you can email us and ask for help. Our team will aim to get back to you as soon as possible. Reducing our outgoings is a big part of keeping what we charge for the platform as low as possible, so please do try to solve the problem with the help of the User Guide first.
It will help us if you can describe the problem you’re having well: include your shop name, any details on which order cycle or customer, or timing of an issue you’ve come across. If it’s something that seems like a bug (e.g. something isn’t working how it normally does) then extra details like which browser you’re using and what type of computer (or if you’re viewing the site on your phone) also help our team close in on a solution as quickly as possible.
Can we help?
Have an idea, a project or a question? Want help using the Open Food Network software? Get in touch and find out how we can help you with it.
Create a listing, shop or group directory on the Open Food Network. Tell me more!
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Open Food Network acknowledges the Aboriginal and Torres Strait Islander peoples on the unceded lands and waters across Australia. We pay our respects to Elders, past and present, honouring their rich cultures, traditions and custodianship that nourish communities and regenerate landscapes.
Open Food Network supports the Uluru Statement from the Heart and advocates for a ‘yes’ vote in the upcoming referendum on a First Nations Voice to Parliament. We are committed to listening, learning and standing with Aboriginal and Torres Strait Islander peoples as we strive to transform food systems.