Recent legislative changes have been rolled out across Europe and the UK that impact the way shoppers make card purchases online. These changes are known as Strong Customer Authentication (SCA).

As Open Food Network is a global organisation, changes to the Stripe payment process have been made in line with the new legislation to help to protect our customers from fraud when making card payments online. 

These changes will benefit your enterprise and your customers by continuing to keep our payment portal as secure as possible.

What is SCA?

• Strong Card Authorisation (SCA) is an additional security measure, which protects customers during the online payment process.
• When a customer is submitting a card payment, their bank may (at random) select and require the transaction to go through an extra verification step.

Please read more about the verification process as outlined by Stripe here.

How will this impact your Open Food Network shopfront?

Open Food Network and Stripe are working to ensure that these changes are smoothly implemented and made easy for your enterprise and customers. This involves the Open Food Network team working behind the scenes on your behalf to update your existing Stripe payment method.

From an enterprise perspective, you should notice no change.

From a customer perspective, they may be occasionally required to input additional security information at checkout. Please watch this 15 second video of a checkout flow if a customer is prompted to provide additional verification.

How can your enterprise help with this transition?

To minimise the possibility of disruption to your shopfront during this transition, please complete the following:

1. Login to your Stripe account

2. Ensure your contact details are up-to-date (in particular your phone number). This will allow you to take payment from customers who have a subscription order transaction fail due to the extra SCA check.

Note: As part of the Stripe transition to SCA, Stripe may contact your enterprise and ask you to complete additional account verification information. If you receive an email from Stripe, or notice there are warning messages when you log into your Stripe account, it is essential that you submit the required documentation as soon as possible.  Not doing so may result in customers being unable to pay by card at your shopfront checkout. 

Thank you!

The Stripe SCA transition has been thoroughly tested and already rolled out to some UK and international users. We do not expect that enterprises will notice or be impacted by these changes.

However, if you do notice anything unusual regarding Stripe payments during this transition, please contact us.

Open Food Network Australia